Cancellation

We want every customer to be 100% satisfied with the service they receive.

If for any reason you are not satisfied with the services provided you may cancel your plan at any time with no cancellation fees or penalties.
This does not apply to services that a signed contract was required. If a minimum term was specified, then the cancellation fee will be 100% of the remaining term.

When equipment is provided free of charge it must be returned upon the termination of your service.

If the equipment is not received within fifteen days you will be billed the current retail price.

Service Refunds

Refunds will not be issued for any service already used. This includes but is not limited to outbound traffic, inbound traffic, DIDs, and service fees.

If service is cancelled in the middle of a billing period, the unused service for that period will not be refunded.

Hardware Refunds

All new hardware sales are final and may not be returned.

If there is a manufactures defect within the first year we will contact the manufacturer on your behalf and assist with the warranty process.

We do not take any responsibility for warranty claim rejections by the manufacturer.

All used hardware comes with a 15 day return policy.

As long as the item is in the same physical condition it may be returned.

International Rates

Download Effective 10/01/2026

Billing Disputes

Billing disputes must be submitted within three months of a bill or invoice being sent to the customer. After three months the bill or invoice will be assumed correct and cannot be disputed.

Fees

The company may add a non-government mandated fee to the monthly service bill. If the customer is under a service contract they have two months to opt out of the fee and contract. Once this grace period passes the customer agrees that the fee becomes part of the service contract.